Return Policy – CAcafe

Free Shipping on all orders over $28 within the Contiguous United States

Return Policy

CAcafe 30 DAY RETURN POLICY

(CAcafe DOES NOT charge any restocking fees)

CAcafe wants you to be completely satisfied with every item you purchase. If you are not completely satisfied, you may RETURN UNOPENED item(s) or EXCHANGE OPENED item(s) within 30 days from the delivery date (shipping fee for returns and exchanges are not included).

RETURN/EXCHANGE: Open item(s) CANNOT be returned.

If you are not satisfied with the item(s) received, you have 30 days to ship your item(s) from the order date to RETURN UNOPENED containers or EXCHANGE OPENED containers. Item(s) must be returned to and received by CAcafe at the consumer’s expense in order to receive a refund or exchange (shipping costs will NOT BE REFUNDED). When returning item(s), CAcafe highly recommends having the package insured and tracked; CAcafe is not responsible for lost, stolen or damaged item(s) that are being returned for a refund or exchange.

OPENED CONTAINERS can only be exchanged for items of equal value or less or given equal value store credit within 30 days.

UNOPENED CONTAINERS can be refunded, exchanged for items of equal value or less, or given equal value store credit within 30 days.

 

RETURN/EXCHANGE INSTRUCTIONS

Customers can send item(s) back using any trackable method (FedEx, USPS, UPS) at the consumer’s expense. Please include the following in your return package:

  • Your name, phone number, and billing address
  • Whether the product is for return or exchange. If exchange, please provide the new item of equal value or less that you would like in exchange.
  • Order number or confirmation number from your original order.

Please ship all item(s) to:

Customer Service Department

CAcafe - Returns

2115 Aviation Dr.  

Upland, CA 91786

INCORRECT/MISSING ITEM(S)

If you have received the INCORRECT or are MISSING an item(s), please contact a Customer Service Representative either by email (contact@cacafe.com) or by phone (844) 808-9888. Please have your order number or confirmation number ready for us to better assist you.

DAMAGED ITEM(S)

If your item(s) were received DAMAGED (unsealed or defective), please contact a Customer Service Representative either by email (contact@cacafe.com) or by phone (844) 808-9888. Please have your order number or confirmation number ready for us to better assist you.

ORDER NOT RECEIVED BUT TRACKING SAYS IT WAS DELIVERED

Sometimes carriers scan packages before they've actually reached their destination, so it may be a few days before it arrives. Also, check with any family, neighbors, or front desk workers who may have accepted it.


Carriers also sometimes place the package in a safe place, like behind bushes or on a back porch. If you're still unable to locate your package and don't see a missed delivery notice, please contact us at contact@cacafe.com. Once we are contacted we will do our best job to get in contact with the carrier, and take the necessary steps in filing a claim on your behalf. In cases of package theft, however, CAcafe may not cover you if it can be proven that the package was delivered by the carrier.

 

CANCEL ORDER (TIME SENSITIVE)

CAcafe does same-day shipping. If you would like to CANCEL an order, please contact a CAcafe Customer Service Representative at (844) 808-9888 or by email (contact@cacafe.com) before 10:00 AM Pacific Standard Time. Please have your order number or confirmation number ready for us to better assist you.